Website terms and conditions

Please read these terms and conditions carefully before using this site

Terms and conditions of website use

These terms and conditions (together with the documents referred to in it) set out the terms on which you may make use of our website (our site). Use of our site includes accessing, browsing, or receiving consultations through our site.

Please read these terms and conditions carefully before you start to use our site, as these will apply to your use of our site.

By using our site, you confirm that you accept these terms and conditions and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.

Our liability

All of our therapists are self-employed and are regulated by their respective regulatory bodies. Prior to commencing any consultation or treatment with a therapist, they will provide you with a set of terms and conditions, and any therapeutic contract will be formed between you and your chosen therapist.

ProTherapy Limited provides this site and administrative services only. ProTherapy Limited will not accept liability for any loss or damage resulting from contact or work with the therapist. Any complaint against the therapist should be raised with the therapist in the first instance and, if necessary, escalated to their respective member organisation. is a site operated by ProTherapy Limited ("We" or “Us”). We are registered in England and Wales under company number 12395576 and have our registered office at 39 Bickenhall Street London W1U 6BR United Kingdom.

The therapists are all regulated by one or more of the following regulators:

    •    The British Psychological Society

    •    The British Association for Counselling and Psychotherapy

    •    The British Association for Behavioural and Cognitive Psychotherapies

    •    The United Kingdom Council for Psychotherapy

    •    The Health and Care Professions Council

    •    The British Psychoanalytic Council

    •    The College of Sexual and Relationship Therapists

    •    The Association for Cognitive Analytic Therapy

    •    The Nursing and Midwifery Council

    •    The Federation of Drug and Alcohol Practitioners

    •    The Royal College of Psychiatrists

    •    The Professional Standards Authority for Health & Social Care

    •    The British Psychological Society

    •    ACP Association of Child Therapists

    •    The General Medical Council

    •    Care Quality Commission

Changes to these terms

We may revise these terms and conditions at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. All content that we post is “as is” and no user of the site is to rely on the accuracy of any such content. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

If you are suffering any medical issues or ailments, we suggest you seek medical advice from your GP prior to undertaking any services with our therapists.

Accessing our site

Access to our site is made available free of charge, although online consultations which are provided for by way of a third party software, such as an online video meeting tool, are charged for.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period except in relation to pre-arranged online psychotherapy services. Under these circumstances we will use our reasonable endeavours to arrange an alternative consultation. In the event that a mutually agreeable consultation cannot be arranged our liability will be limited to the sums paid in advance in respect of the online consultation services.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and conditions and that they comply with them.

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Prohibited uses of our site

You may use our site only for lawful purposes. You may not use our site:

    ïIn any way that breaches any applicable local, national or international law or regulation.

    ïIn any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

    ïFor the purpose of harming or attempting to harm minors or vulnerable adults in any way.

    ïTo transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

    ïTo knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

    •Not to reproduce, duplicate, copy or re-sell any part of our site.

    •Not to access without authority, interfere with, damage or disrupt:

    oany part of our site;

    oany equipment or network on which our site is stored; or

    oany software used in the provision of our site.

No reliance on information

The free content on our site is provided for general information purposes only and is not intended to constitute medical diagnosis or advice and should not be relied upon as such. You should obtain professional or specialist advice before taking, or refraining from, any action on the basis of the free content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms and conditions excludes or limits our liability for death, personal injury arising from our negligence, our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Each therapist provides services under their own terms and conditions and those terms will govern the relationship between you and your therapist, in additional to these terms and conditions.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user of therapist services for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

    a.use of, or inability to use, our site; or

    b.use of, or reliance on, any free content displayed on our site; or

    c.any other indirect or consequential loss or damage.

Our site is only provided for domestic and private use only. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Any links to other websites are not to be considered as an endorsement from Us, and are subject to the applicable terms of those individual websites. We will not be liable for any loss or damage that may arise from your use of them.

Communications via the site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with any person through our site, you must comply with the following standards:

    a.Not to use any profane, offensive, racist, homophobic or otherwise derogatory language

    b.Not to breach any applicable laws

    c.To communicate with decency, professionalism and respect for others at all times.

Any content you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

In the event that you breach these terms and conditions, we retain the right to remove your profile from the site temporarily or permanently and block your access to our therapists.

Online consultations

We may from time to time provide interactive services on our site, including, without limitation, online consultations.

Where we do provide any online consultations, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used.

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any online consultation provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any online consultations we provide on our site beyond the minimum levels set out by our regulators, and we expressly exclude our liability for any loss or damage arising from the use of any online consultation by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our online consultations by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an online consultation that it is important that they communicate with their children about their safety online, as moderation is not fool proof.

Payments and refunds

Payment and refund information will be contained in the terms and conditions provided by your therapist. The terms and conditions must be agreed to before therapy can commence.

Linking to our site

You may link to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on our site other than that set out above, please contact us in the first instance.

Applicable law

These terms and conditions, its subject matter and its formation, are governed by laws of England and Wales and any dispute shall be raised in the exclusive jurisdiction of the courts of England and Wales.

© ProTherapy

ProTherapy® is a registered trademark

Protherapy Limited

Registered in England and Wales

Company Number 12395576

Data Protection Registration Reference Number ZA763307

VAT GB350318919

39 Bickenhall Street London W1U 6BR United Kingdom


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